Your Questions Answered
You’re bound to have lots of questions as you do your research, and it’s really important all your questions are answered fully so you can make an informed decision. This is best done over the phone. Please call us on: 1300 760 071 to cover everything, and we’ll also carry out a needs analysis to help guide you to what will suit. It’s a good idea to write all your questions down before calling so we can cover all aspects important to you. Alternatively you can ask questions by email through our contact page.
How to Order
Once you’re ready to place an order you can call us on: 1300 760 071 to process the order, this way any last minute questions can also be covered. We accept Mastercard and Visa cards. Alternatively for added convenience you can order through paypal using our automated shopping cart 24/7.
If you decide to pay by EFT through your bank refer our bank details below. Please use your name in the description column as reference.
Name: Ezy Commuter Pty Ltd
Bank: National Australia Bank
Account No: 811510047
Delivery is currently Free within Australia. We use Startrack Couriers. Under normal circumstances goods are dispatched within 48 business hours after order is processed, but usually the following day. You will be emailed a courier tracking number and link to the courier website to check the delivery date. It’s important that someone is home to sign for delivery
If you have a question after you have received your product and need guidance please call 1300 760 071 for telephone support
3 Day Free Trial (valid only on products where stipulated with the green icon)
We operate a 3 Day Trial on certain products which commences the day you take receipt of goods. Refer conditions below.
1. Order the product in question and have it delivered direct to your home by courier free of charge
2. Read the user manual to understand how it operates and folds
3. You may only test ride a mobility scooter or electric folding wheelchair inside your home during the 3 day free trial.
4. If you decide within the three days that the product is not suitable, you may return it to us in original packaging box
5. We will waive the 20% restocking and admin fee
6. Contact us to obtain return instructions
7. You will only be responsible for paying return courier charges
8. You will receive a full refund within five business days from receipt of returned goods. Subject to product passing inspection confirming it is in a new and re-saleable condition
In the unlikely event of a goods discrepancy please contact us within 48 hours of receipt
It is very important to us that you are 100% happy with your purchase. Therefore if you need to make a return within 30 days we will give you a full refund, less 20% restocking and admin fee. All goods that were originally purchased must be returned in original packing and in new, unused and re-saleable condition. Customers are responsible for return delivery. Please notify us of your intention to send goods back so we can give you delivery details. A refund will be arranged within five business days of return receipt and inspection of goods
Service and maintenance
We have a network of service agents please contact us for details
Warranty - includes parts and labour by an approved technician. Repair or replace at our discretion
Metal frame: 2yrs
Transaxle, motor, controller, joy stick, wire harness, all electronic parts, locking mechanisms, battery charger, battery: 1yr
Warranty excludes any consumable items like tyres and brake pads. Warranty does not cover issues arising from negligence, normal wear and tear, misuse, neglect, accidental damage, or improper use. Unauthorised repairs or modifications will void the warranty. Please note that lithium batteries are not covered under warranty for faults due to battery over discharge